Archive

Twinning allows a primary extension and a secondary number (extension or external) to operate together as a single telephone, typically used in scenarios like workshops or warehouses where team supervisors may have a desk with a fixed phone but also have a Mobile/Cell phone. When...

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The conferencing solution built-in to IP Office enables multiple callers to talk in an audio conference. Callers can be on-site personnel as well as external parties whether field-based engineers, sales staff on the road, customers or suppliers. Conference calls can be planned in advance or...

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Hot Desking allows a number of users non-exclusive use the same extension. Each user logs in with their own identity so they can receive calls and can access their own Voicemail and other facilities. For example, sales personnel who visit the office infrequently can be...

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This is the ability to simultaneously send a user's calls to their desk phone and another extension or external number such as a Mobile/Cell Phone including inbound caller ID information. Calls can be sent in a number of ways and if the call is not...

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This distributed direct number can be used by your system's call routing software to route the call to an individual phone, or groups of phones. This service is typically used to reduce the workload on a reception position by giving members of staff or departments...

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Where IP Office has Voicemail Pro installed it is possible to record a call and save the recording to the user’s mailbox, a group mailbox or the voice recording library. For example, this is useful when a caller is going to give detailed information like...

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XCLUTEL's call center solutions will allow you to manage the call volumes of your call center. Giving you the tools you need to make split-second decisions relating to the service of your customers. This feature gives you detailed reporting, PC Wallboards and advanced queuing options...

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XCLUTEL provides software that allows system administrators the ability to monitor incoming and outgoing call sources and time-of-day volumes. This tool enables business owner and administrators to have insight in to where and when employees are making calls, as well as, detailed information on who...

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